Note* the use of RSJ refers to Rachel Stone Jewellery”

Order Cancellations

MADE TO ORDER PRODUCTS
If you have changed your mind or made an error and would like to cancel your order, you may cancel up to 3 days after an order has been placed. Please contact our Customer Care team to do so.

READY TO SHIP
Due to the fast nature and turnaround time of our ready to ship service, orders cannot be cancelled or changed after 24 hours.

BESPOKE
All bespoke orders cannot be cancelled or changed due to the extensive production process. Please note that with bespoke orders RSJ will not make your order until you are completely happy with what we will be creating for you.