Online orders are processed Monday through Friday AEST, excluding weekends and public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.

Our shipping providers are as follows:

FOR ADDRESSES WITHIN AUSTRALIA
Australia Post Express Service, delivers within 1-5 business days.

The cost for postage, payable at checkout, is $10 AUD. Orders over $500AUD will receive complimentary express shipping.

FOR ADDRESSES OUTSIDE OF AUSTRALIA
DHL Express Service, delivers within 1-7 business days.

The cost for postage, payable at checkout is $28-$60 AUD depending on location, with duties and taxes calculable and payable at checkout. Please note, duties and taxes are respective to your order value and destination country. 

Orders over $500AUD will receive complimentary express shipping.

We deliver to the below countries:
Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Phillipines, Poland, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam

If you require shipping outside of these locations, please contact customer care.

Please note we do no delivery to PO Boxes at this time.

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. 

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

Please ensure the details provided at checkout are accurate, as RSJ cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such RSJ will not refund or replace orders that have been scanned as delivered.